Shipping policy

We offer free shipping on eligible orders placed through Guidewill.

Estimated delivery times vary by product type:

Indoor Furniture: typically arrives within approximately 5–7 days.
Outdoor Playground Equipment: typically arrives within approximately 6–8 weeks.

Delivery timelines are estimates and may vary depending on destination, order quantity, product size, freight requirements, carrier availability, and project-specific conditions.

Free Shipping
Guidewill currently provides free standard shipping for eligible orders. No standard shipping charge will be added at checkout for products covered by our free shipping program.

Large commercial playground structures and other oversized items may require freight transportation, appointment scheduling, or additional delivery coordination. Our team may contact you after your order is placed if delivery details need to be confirmed.

Indoor Furniture Delivery
Indoor furniture typically arrives within approximately 5–7 days.

Actual delivery times may vary depending on product availability, destination, order size, carrier schedules, and other circumstances outside of our reasonable control.

Outdoor Equipment Delivery
Outdoor playground equipment typically arrives within approximately 6–8 weeks.

Because many Outdoor Equipment products are large commercial items, delivery may involve freight transportation and additional coordination. Delivery arrangements may vary based on product dimensions, shipment size, destination, site accessibility, and other project-specific requirements.

Freight Delivery
Large or oversized orders may be delivered by freight carrier rather than standard parcel service.

Depending on the shipment, the carrier or our team may contact you to coordinate delivery timing or confirm delivery-related information.

Customers are responsible for providing accurate shipping and contact information so that delivery arrangements can be completed successfully.

Delivery Estimates
All delivery timelines shown on our website are estimates and are not guaranteed delivery dates.

Delays may occasionally occur due to carrier schedules, weather, destination accessibility, freight conditions, product availability, high-volume periods, or other circumstances beyond our reasonable control.

Order and Delivery Information
Please make sure that your shipping address, contact name, phone number, and email address are accurate when placing an order.

If an address change or other delivery adjustment is required after an order has been placed, please contact us as soon as possible. We cannot guarantee that shipping information can be changed once an order has entered fulfillment or transit.

Large Orders and Project-Specific Shipping
For larger orders, multi-item projects, commercial playground installations, or location-specific delivery requirements, our team can provide additional shipping guidance and help coordinate the delivery process.

For freight questions, delivery scheduling, or project-specific shipping assistance, please contact us at sales@guidewill.com.